Service Advisor (Automotive - Commercial Vehicle sector)
Salary: Up to £40k Basic Salary depending on experience + Benefits
Location: Peterborough
Working hours: Full time, flexible working hours
An exciting opportunity has arisen for an experienced Service Advisor (Automotive) to join a well-established and growing automotive service team.
The Role:
As a Service Advisor, you’ll be the key point of contact between customers and the workshop, ensuring a smooth, efficient and friendly service from booking through to vehicle handover. You’ll be responsible for managing schedules, liaising with technicians and suppliers, and keeping customers updated at every stage.
Key Responsibilities
- Act as the main contact between customers and workshop teams
- Book and schedule servicing, MOTs and repairs for HGV Commercial Vehicles
- Liaise with suppliers, order parts and manage job cards through to invoicing
- Provide regular updates to customers and handle queries professionally
- Support colleagues to achieve performance targets
- Maintain a clean, professional reception area
- Take part in ongoing training and development
What you will need
- Minimum 3 years’ experience ideally in the HGV commercial vehicle automotive service or repair sector althought light vehicle would be considered
- Strong customer service skills and excellent written & verbal communication
- IT Literate familiar with automotive databases
- Highly organised, detail-focused and comfortable under pressure
- Enthusiastic, flexible and a strong team player
- Valid driving licence required
Benefits
- Competitive Salary
- Private healthcare scheme
- Ongoing training and development opportunities
- Team events and corporate days
- 28 days’ holiday (including bank holidays)
This is a fantastic opportunity for an experienced Service Advisor to take the next step in their career within a supportive and customer-focused environment. If you’re passionate about delivering excellent service and want to join a forward-thinking automotive team with genuine prospects for growth, we’d love to hear from you.
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