← back to vacancies

Broadband Technical Advisor

We have opportunities with an award-winning Broadband provider based in Rotherham who are looking for enthusiastic Technical Support Advisors to join their team. You will provide first line solutions to customers whilst providing excellent customer service. As well as working as part of their friendly team, you will receive full training and ongoing support throughout your career.

  • Location: Rotherham
  • Salary: £18,135 - £21,135
  • Contract Type: Permanent
  • Closing: 12 February 2021
  • Ref: 93158562

The Benefits

  • A performance-related bonus of up to £500 per quarter
  • Upselling bonus on additional products and features
  • Free parking
  • 33 days leave (including bank holidays)
  • Length of service holidays - An extra 5 days
  • Free Broadband and telephone line after probation
  • Free eye care vouchers & eye test
  • Free Perkbox - includes discounted cinema tickets, Tastecard and more
  • Incentives and prizes ranging from gift vouchers to iPads

Candidate expectations

  • Diagnosing technical issues using a variety of diagnostic tools
  • Reconfiguring routers
  • Establishing the fault with the customers and providing a resolution
  • Liaising with third party suppliers and engineers
  • Upselling on additional features and products
  • Broadband experience/knowledge
  • An understanding of ADSL, Fibre and networking is advantageous
  • An interest in Broadband, fixing routers, troubleshooting and fault finding
  • Call centre and call handling experience
  • Able to work towards KPI’s
  • A problem solver and logical thinker

Working Hours

  • 37 ½ hour weeks
  • 5 day working weeks
  • Monday – Friday, hours between 8:30am – 8:30pm
  • Every 1 in 3 weekends
  • Saturdays 9:00am – 6:00pm
  • Saturday 10:00am – 4:00pm

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role.

Share this job

Job Seekers Resources

can’t find what you’re looking for?

Why not let us match you with your perfect job?

send your CV
Back to top