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Technical Support Advisor

Due to expansion, we have an exciting opportunity with an award-winning Broadband provider based in Rotherham who are looking for enthusiastic Technical Support Advisors to join their team. You will provide front-line solutions to customers whilst providing excellent customer service as a one-call resolution approach. As well as working as part of their friendly team, you will receive full training and ongoing support throughout your career.

  • Location: Rotherham
  • Salary: £18,532-£19,532
  • Contract Type: Permanent
  • Closing: 14 June 2021
  • Ref: 123457

The Benefits:

  • A performance-related bonus of up to £500 per quarter
  • Upselling bonus on additional products and features
  • Free parking
  • 33 days leave (including bank holidays)
  • Length of service holidays - An extra 5 days
  • Free Broadband and telephone line after probation
  • Free eye care vouchers & eye test
  • Free Perkbox - Includes free mobile phone insurance, discounted cinema tickets, Tastecard etc.
  • Incentives and prizes ranging from gift vouchers to iPads

As a Technical Support Advisor, you will be responsible for:

  • Diagnosing technical issues using a variety of diagnostic tools
  • Reconfiguring routers
  • Establishing the fault with the customers and providing a resolution
  • Liaising with third party suppliers and engineers
  • Upselling on additional features and products

Experience and Skills Required:

  • Broadband experience/knowledge
  • An understanding of ADSL, Fibre and networking is advantageous
  • An interest in Broadband, fixing routers, troubleshooting and fault finding
  • Call centre and call handling experience
  • Able to work towards KPI’s
  • A problem solver and logical thinker

Working Hours:

  • 37 ½ hour weeks
  • 5 day working weeks
  • Monday – Friday, hours between 8:30am – 8:30pm
  • Every 1 in 3 weekends
  • Saturdays 9:00am – 6:00pm
  • Saturday 10:00am – 4:00pm

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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