Our client in Barton-upon-Humber is looking for an enthusiastic Warranty Advisor to join their specialist team.
Warranty Advisor
£27,308 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent
Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office based role.
Working in our client’s specialist division, the Warranty Advisor will ensure that customers who have ordered worktops receive excellent customer service, handling any first-line questions, issues, or warranty matters.
This position is purely customer service with no sales or cold calling elements
You will receive a fantastic benefits package:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year of service)
- Eye care vouchers
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
As a Warranty Service Advisor, you will be required to:
- First point of contact for customers
- Proactively resolve customer queries and issues through various communication channels
- Taking ownership of each call and ensuring the best resolution is given
- Demonstrate empathy and clear understanding
- Assisting stores with any related queries
- Provide customer support to the installers in the field
- Support the compliance team
What makes an excellent Warranty Service Advisor?
- Strong focus on customer experience
- Experience in customer service or warranty handling
- Excellent communication skills, both written and verbal
- IT Literate
- Must have previous call centre experience or warranty handling experience
Does this sound like your next role?
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!
If calling the office, please ask for Jess Patterson.
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