THE ROLE

• 1st Line & Application IT Support
• IMMEDIATE INTERVIEWS
• Huddersfield, Salary
• £22,000 - £24,000 per annum (DOE)

RESPONSIBILITIES

• Provide Application (including CRM, ERP and Mobile) technical support professionally and efficiently, maintaining a high degree of customer service throughout
  • Support 1st Line issues if required
  • Work effectively and productively with identified 3rd line support
  • Take ownership of user problems, assist with performing a technical diagnosis and fix either remotely or onsite
  • Document all support calls on the IT Service Management call logging system
  • Maintain user security on all systems
  • Support users in the use of computer equipment by providing relevant advice
  • Arrange for external support whenever problems cannot be resolved in house
  • Assist in the routine preventative maintenance on all systems on a scheduled basis
  • Production of Operational and Technical Documentation to agreed standards

CANDIDATE EXPECTATIONS

• Confident to work with 1st line Application issues
• Basic knowledge of Windows 7/10 operating systems,
• Basic knowledge of Networking (LAN, WAN, Wi-Fi, TCP/IP, DHCP, DNS)
• Basic knowledge of Active Directory
• Experience in troubleshooting Microsoft Office products
• Utilise remote Access tools such as TeamViewer
• Good understanding of PC/Laptop hardware and software set-up and configuration
• Flexibility to working hours is essential – as you may be still on a call at the end of the working day that needs completing
• Supporting Drivers, Technicians or Engineers in the field would be of advantage
• Any experience of Mobile Device Management would also be advantageous

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