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Broadband Customer Service Advisor

We have opportunities with an award-winning Broadband provider based in Rotherham who are looking for enthusiastic Advisors to join their team. You will provide first line solutions to customers whilst providing excellent customer service. As well as working as part of their friendly team, you will receive full training and ongoing support throughout your career.

  • Location: Rotherham
  • Salary: £17,500 - £18,135 per annum
  • Contract Type: Permanent
  • Closing: 12 November 2020
  • Ref: 8624522


  • Broadband Customer Service Advisor
  • Rotherham – temporarily working from home
  • Permanent
  • Starting from £17,500 per annum increasing to £18,135 on completion of an assessment
  • Quarterly PRP bonus up to £500 plus upselling bonus


  • Diagnosing technical issues using a variety of diagnostic tools
  • Reconfiguring routers
  • Establishing the fault with the customers and providing a resolution
  • Liaising with third party suppliers and engineers
  • Upselling on additional features and products


  • Broadband experience/knowledge
  • An understanding of ADSL, Fibre and networking is advantageous
  • An interest in Broadband, fixing routers, troubleshooting and fault finding
  • Call centre and call handling experience
  • Able to work towards KPI’s
  • A problem solver and logical thinker

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