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Broadband Technical Advisor

We have opportunities with an award-winning Broadband provider based in Rotherham who are looking for enthusiastic Technical Support Advisors to join their team. You will provide first line solutions to customers whilst providing excellent customer service. As well as working as part of their friendly team, you will receive full training and ongoing support throughout your career.

  • Location: England
  • Salary: £17,500 - £21,135 per annum
  • Contract Type: Permanent
  • Closing: 16 January 2021
  • Ref: 93125482


  • Broadband Technical Advisor
  • £17,500 - £21,135 per annum


  • Diagnosing technical issues using a variety of diagnostic tools
  • Reconfiguring routers
  • Establishing the fault with the customers and providing a resolution
  • Liaising with third party suppliers and engineers
  • Upselling on additional features and products Experience and Skills


  • Broadband experience/knowledge
  • An understanding of ADSL, Fibre and networking is advantageous
  • An interest in Broadband, fixing routers, troubleshooting and fault finding
  • Call centre and call handling experience
  • Able to work towards KPI’s
  • A problem solver and logical thinker


  • A performance-related bonus of up to £500 per quarter
  • Upselling bonus on additional products and features
  • Free parking
  • 33 days leave (including bank holidays)
  • Length of service holidays - An extra 5 days
  • Free Broadband and telephone line after probation
  • Free eye care vouchers & eye test
  • Free Perkbox - Includes discounted cinema tickets, Tastecard and more
  • Incentives and prizes ranging from gift vouchers to iPads

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