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Customer Complaints Advisor

  • Location: Plymouth
  • Salary: £9.00-£10.00
  • Contract Type: Permanent
  • Closing: 24 April 2021
  • Ref: Temp230321

Main Duties

  • Responsible for answering high volumes of inbound calls from customers during the pandemic.
  • Taking ownership of tracking customer parcels.
  • Supporting our drivers regarding collection and deliveries.
  • Updating customer accounts.
  • Dealing with customer complaints from start to finish.
  • General administration as and when required.

Key Skills

  • Experienced, resilient customer service complaints handling professional required.
  • Must have at least 2 years of contact centre experience.
  • Proficient computer users are capable and confident of navigating multi-screens, capturing customer data quickly and accurately, listening to and resolving customer enquiries through the provision of excellent service to our valued customers.
  • Good working knowledge of all major PC applications - including word, excel, outlook etc. RMG also uses Siebel applications – experience desirable but not essential as training will be given.
  • Various shifts including Saturdays. Note: shifts are driven by customer demand and may include longer/shorter working days – flexibility required
  • Has the ability to hit the ground running.

Hours of work

  • Monday to Saturday between 8 am and 6 pm (flexibility is a must)

Benefits

  • Weekly pay, accrued holidays, onsite kitchen, free onsite car parking, pension scheme, high street voucher and more.

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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