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Customer Engagement Manager

  • Location: Rotherham
  • Salary: £30,000-£40,000
  • Contract Type: Permanent
  • Closing: 7 July 2021
  • Ref: 907527

Role purpose:

  • As part of our client’s ongoing commitment to customer loyalty they now have an exciting new position for a Customer Engagement Manager. They place their customers and their loyalty at the heart of their business and this role will be instrumental in developing and delivering their customer engagement strategy to enhance the customer experience and drives loyalty in the existing customer base. The key objectives are to reduce customer effort, churn and optimise revenue opportunities.

  • This role is accountable for the communications and engagement of Products & Services employees across the business. The position is accountable for the overall communications messages and linking with central themes and service lines specific requirements The success of the role is measured through employee engagement and stakeholder feedback, as well as key communications KPI’s

  • The business is keen to talk to candidates wanting to progress with a business by developing a team within the marketing department.

Key responsibilities include: -

  • Creating and executing the Product and services communications strategy, including effective use of multiple communications channels and creation of consistent and impactful messaging/themes.
  • Raise the profile of products and portfolio
  • Ensuring a clear understanding of the Product and services vision and purpose across all employees
  • Deliver effective campaigns building on key messages.
  • Campaigns should create excitement
  • Bringing create ways to engage employees on new innovation topics
  • Ensure high quality of all communications
  • Create content that drives high customer engagement across multiple platforms, social media, internal communications, website content, and direct communications.
  • Work with the Customer Team to manage our presence on core social channels ensuring that all communications to customers are consistent, timely, and accurate.

Core competencies, knowledge, and experience: -

  • Experience in designing and delivering multi-channel communications strategies Ability to work with multiple stakeholders and bring together several requirements into a single strategy
  • Organisation and programme management of the execution of the communications strategy
  • Creative thinker good at solving complex problems and communicating in simple language
  • You will be a strong customer advocate with previous experience in a customer-focused and communications role
  • A team player with excellent communication and relationship-building skills, as well as the ability to work independently
  • Evidence of working in a fast-paced, high change environment and able to manage multiple demands effectively
  • Outstanding writing skills with great accuracy and attention to detail
  • Knowledge of Adobe InDesign, Photoshop, and other creative software packages would be advantageous
  • Experience in managing suppliers and working with external support agencies
  • Strong organisational skills and ability to coordinate various responsibilities and prioritise conflicting demands and deadlines
  • Experience in producing effective communications/engagement strategies
  • Experience of modern communications tools to maximise the impact

Benefits overview

  • Bonus scheme
  • Pension scheme
  • Free staff broadband, line rental, and TV
  • Staff lottery,
  • 33 days annual holiday (Including Bank Holidays) this increases with your length of service
  • Free subscription to Perkbox including mobile phone insurance

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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