As part of our client’s ongoing commitment to customer loyalty they now have an exciting new position for a Customer Engagement Manager. They place their customers and their loyalty at the heart of their business and this role will be instrumental in developing and delivering their customer engagement strategy to enhance the customer experience and drives loyalty in the existing customer base. The key objectives are to reduce customer effort, churn and optimise revenue opportunities.
This role is accountable for the communications and engagement of Products & Services employees across the business. The position is accountable for the overall communications messages and linking with central themes and service lines specific requirements The success of the role is measured through employee engagement and stakeholder feedback, as well as key communications KPI’s