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Customer Executive

We are working with an established business, who are a leader in their specialist market, providing a wide range of business support services to help members promote, protect, and grow their businesses.

  • Location: Leeds
  • Salary: £22,000 - £23,000 per annum
  • Contract Type: Permanent
  • Closing: 11 December 2021
  • Ref: NW091121


  • Customer Executive
  • £22,000 - £23,000 per annum
  • Leeds


  • Meet monthly member engagement targets, such as new member welcome calls, and development of members Find a Builder profiles, member engagement phone calls.
  • Provide the North Hub Director with administrative support, such as circulating meeting papers, taking minutes of meetings, manage outlook calendars, book meeting rooms, process expenses.
  • Proactively develop an understanding and knowledge of the construction industry and to seek opportunities to raise the profile of the business in the North of England
  • Proactively develop and maintain deep knowledge and understanding of F the business membership services, to ensure that expert advice can be delivered to members.
  • Source and/or create content for Monthly Newsletters and Quarterly Magazine
  • Share best practice, information, and leads with colleagues within the business regional department and other departments.
  • Keep all member and member engagement information and data on our Customer Relation Management data system (CRM) up to date.
  • Act as a first point of contact for members in the North
  • Attend trade shows and consumer exhibitions within the Hub but also around the UK


  • Sound IT skills, including Excel, Word, Outlook
  • Excellent telephone manner
  • Excellent written communication skills
  • Self-motivated and able to manage own time
  • Ability to work as part of a team
  • Strong interpersonal skills

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