Benefits: -33 Days Annual Holiday including bank holidays
-You will be working for a business that has a stable customer base, gaining repeat business through the customer experience. -The business provides stability to its employees and career progression. -Working with a team of long-term employees who will provide knowledge and support to the successful candidate. -The role is a mixture of customer service and account management. You will provide excellent customer support by effectively managing internal enquiries.
-To be pro-active with customers on matters involving sales enquiries for the Company’s products -To make and receive telephone calls, e-mails, and fax communications with customers relating to inquiries, outstanding orders, literature requests, and technical information and be able to handle these communications efficiently and effectively -To receive a verbal, e-mail, and faxed information relating to outstanding orders and liaise with production, logistics, and other departments, as required, informing the customer of the status of their orders -To receive customer complaints and complete the appropriate forms and process them in accordance with Company Policy -Processing customer invoice queries relating to customer returns and invoice errors -To create order amendments on the Company’s primary computer system as required -To co-ordinate service and warranty calls for all products in liaison with the authorised company’s contractors and service agents -Assist customers in the correct identification of the most appropriate business product for their requirements using sales brochures and other Company information sources such as the internet and price- lists -Develop a relationship with key customers in order to be able to act as their “representatives” within the Company for handling orders, delivery issues and creating new opportunities -In response to telephone enquiries, be able to give customers specific pricing information in relation to products, discount rates, and special deals for their particular account and to process standard product enquiries on the Company’s primary computer system
-Commercial awareness in relation to customer enquiries -Professional telephone manner -Good verbal communication skills -Be able to work in a team environment -Commercial office experience in a Customer Service and /or Sales environment -Microsoft Word, Excel, E-Mail and Internet
Hours of Work -8.30am - 5pm