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Customer Service Administrator - Inbound

Are you wanting a change of career with transferrable customer service skills? Do you want to work for a company that genuinely values you and have excellent training and progression opportunities? And have a very rewarding benefits package?

  • Location: Barton-Upon-Humber
  • Salary: £1700 - £1785 per month
  • Contract Type: Permanent
  • Closing: 11 November 2021
  • Ref: JPWCSA1

THE ROLE

  • Customer Service Administrator - Inbound
  • Barton-Upon-Humber
  • £1700 - £1785 per month

RESPONSIBILITY

  • Always delivering excellent customer service
  • Handling internal and external customer queries via telephone, email and other sources
  • Meeting daily KPI targets
  • Working proactively as a team to achieve weekly targets
  • Assist with any related queries or concerns relating to the systems or processes
  • Identify and report on any processes that could result in a poor customer experience
  • Demonstrate empathy and clear understanding when liaising with customers in a professional manner

CANDIDATE EXPECTATIONS

  • Excellent and confident communication skills
  • Strong attention to detail and focus
  • Ability to work in a fast-paced role
  • Strong written and verbal language skills
  • Ability to use general computing equipment and software (Emails, MS Word etc.)
  • Previous customer service experience is desirable, either face-to-face or via telephone, ideally from the hospitality or retail industries

BENEFITS

  • Increase in salary after 12 Weeks to £21,420
  • £500 quarter bonus
  • Free access to a state-of-the-art on-site gym, open 24/7
  • Enjoy subsidised meals in two fantastic restaurants
  • Free onsite parking
  • Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers
  • Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
  • Free refreshments are brought directly to your desk throughout the day
  • Free annual eye tests as well as a contribution to new glasses
  • Free uniform included that you can also claim under the HMRC allowance
  • Nationally recognised qualifications available after 6 months continuous service
  • 9 am - 5.30 am Monday to Friday (Saturday’s optional)

At Venatu Recruitment Group your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs, and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/k/privacy/

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