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Customer Service Advisor

  • Location: Scunthorpe
  • Salary: £20,400
  • Contract Type: Permanent
  • Closing: 26 August 2021
  • Ref: 907685

Benefits

• Free access to a state of the art on-site gym, open 24/7 • Enjoy subsidised meals in two fantastic restaurants • Free onsite parking • Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers • Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral • Free refreshments brought directly to your desk throughout the day • Free annual eye tests as well as a contribution to new glasses • Free uniform included that you can also claim under the HMRC allowance • Nationally recognised qualifications available after 6 months continuous service • 9 am - 5.30 am Working week

  • Permanent

Our client is looking to expand their Customer Service department by opening a brand-new contact centre in the Yorkshire area. They are looking for pro-active individuals with strong communication skills and an emphasis on providing a consistent first-class customer experience.

Within this exciting department, there are multiple progression opportunities. You may decide to become a Team Manager or Operations Manager within the Customer Service Team. Your career is in your hands, but they have plenty of opportunities to progress within the business.

The role involves working 5 over 6 days, including 1 in 3 Saturdays, with start dates available immediately. Your initial training period will be based in their state-of-the-art Head Office in Barton upon Humber.

Whether arranging a delivery, helping with a product query, or dealing with a complaint the Customer Care Advisors are responsible for creating award-winning, positive experiences.

Bright, friendly, and attentive, their brilliant teams are focused on doing the best for their customers. They are the ones with the first-class communication skills and they do it professionally and efficiently every time.

If you are resourceful and a confident communicator, you could find a role where your personality and passion that allow you to make a real difference to the customer experience.

Main Responsibilities:

• Proactively resolving customer queries and issues through various channels of communication • Taking ownership of each customer call to provide the best resolution • Provide all customers with an exceptional experience • Assist with any related queries or concerns relating to the systems or processes • Identify and report on any processes that could result in a poor customer experience • Demonstrate empathy and clear understanding when liaising with customers in a professional manner

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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