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Customer Service Executive

Do you have previous experience in working in phone-based customer service, order processing? Are you able to work Sunday to Thursday 9 am-5 pm? Are you advanced in MS Excel?

  • Location: Scunthorpe
  • Salary: £20,000 - £23,000 per annum
  • Contract Type: Permanent
  • Closing: 10 December 2021
  • Ref: KS09112101

THE ROLE

  • Customer Service Executive
  • £20,000 - £23,000 per annum
  • Scunthorpe

RESPONSIBILITY

  • Capture Orders through internal systems and email, interpret these orders into the correct process for that customer.
  • Enter the orders onto the resource planning system ensuring that the careful check procedures are followed along with stock position at the time of order.
  • Control & creation of new products from customer new lines forms to internal product set up.
  • Completion of internal daily service level trackers for all customers.
  • Provide appropriate cover for the Customer Services Manager when not in the business
  • Data capture to enable improved business reporting and improvement.
  • Transport booking for set areas of the business
  • Setting up product Codes & Prices for new launches
  • Managing delisted products & providing weekly update

CANDIDATE EXPECTATIONS

  • Excellent communication skills and telephone manner is essential to this role
  • Able to work as a productive part of the team
  • Organised and able to manage own time effectively
  • Materials Requirements Planning (MRP) experience is essential to the role
  • Ability to work closely with other departments
  • Capacity Planning for orders and products
  • Advanced Excel skills essential

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