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Customer Support Advisor

  • Location: Doncaster
  • Salary: £20000 - £23000
  • Contract Type: Permanent
  • Closing: 22 August 2021
  • Ref: 907673

The role

-The role will be supporting the business with existing companies, processing orders, and general enquiries. -You will be managing the relationship with companies and identifying growth. -The purpose of this role is to generate sales and associated administration activities within the sales department for your assigned area/region. -You will also provide support to the Sales Office Manager and both internal and external sales teams.

Main Responsibilities:

  • To promote the company brands at all times, actively pursuing orders from customers and upselling to generate additional business at every opportunity -Process all orders accurately and in a timely manner -Answering the telephone in a timely manner and dealing with all customer orders and enquiries
  • Building relationships with new and existing customers -Dealing with queries in relation to deliveries -Raising credit notes and returns paperwork in a timely manner when required
  • Ensuring product and pricing knowledge is up to date and relaying the information to the customer
  • Ensure all customers are aware of any current special offers or promotions and actively pursuing business from these
  • Keeping the customer up to date at all times in relation to an order through a variety of communication methods

Qualifications and Experience:

  • Previous experience of working in a sales/customer service environment
  • Experience in working with a variety of IT systems
  • Proven experience of achieving sales targets

Personal Skills:

-Ability to influence and negotiate

  • Good organisational skills
  • A Self -motivated and confident individual
  • Results driven
  • Ability to overcome objections
  • A Polite and tenacious telephone manner and good systems knowledge
  • A good team player
  • Excellent communications skills both verbal and written
  • Ability to work under pressure

Hours of Work:

-Monday – Friday 8.30 am – 5.30 pm

Benefits:

-22 Days Holidays + Statutory

  • Company Pension
  • Onsite Parking
  • Full Support and training Provided

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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