Benefits:

• 30 Days Holiday
• Pension, Free Parking
• Westfield Health Cash Plan

Role Outline

• The role requires the individual to work as part of a small team of 4 supporting all customer enquiries. You will be processing all orders, working with existing customers, managing their expectation to provide the customer experience required. Whilst working alongside the Business Development Manager you will be supporting them with the overall business success.

Key Responsibilities:

• Processing sales orders and enquiries which involves checking stock levels and pricing
• Responding to customer enquiries on the phone or via e-mail
• Sourcing items from other suppliers when required
• To help create, develop and maintain strong relationships with the solid base of existing clients and new customers brought into the business
• Maintaining high standards of administration and customer service to achieve maximum profitability & service level
• Relaying customer issues and feedback to the line manager

Experience and Skills Requirement

• Excellent communication skills, telephone manner and technique as well as good interpersonal skills
• Effective numeracy, literacy and word processing skills
• Ability to make decisions relating to the day to day tasks within your remit
• Excellent organisational and prioritising skills demonstrate a logical and methodical approach with attention to detail and accuracy

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