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Front line Technical Support Advisor

  • Location: Rotherham
  • Salary: £8.91
  • Contract Type: Permanent
  • Closing: 19 June 2021
  • Ref: 45245365

Due to expansion, we have an exciting opportunity with an award-winning Broadband provider based in Rotherham who are looking for enthusiastic Front line Technical Support Advisors to join their team. You will provide front-line solutions to customers whilst providing excellent customer service as a one-call resolution approach. As well as working as part of their friendly team, you will receive full training and ongoing support throughout your career.

The Benefits:

  • A performance-related bonus of up to £500 per quarter
  • Upselling bonus on additional products and features
  • Free parking
  • 33 days leave (including bank holidays)
  • Length of service holidays - An extra 5 days
  • Free Broadband and telephone line after 3 months’ probation
  • Free Perkbox - holidays discounts, learning discounts, shopping discounts, just to mention a few… the list is endless!
  • Monthly Incentives and prizes ranging from gift vouchers to iPads.

As a Technical Support Advisor, you will be responsible for:

  • Diagnosing technical issues such as line speed or connectivity, using a variety of diagnostic tools
  • Reconfiguring routers
  • Establishing the fault with the customers and providing a resolution
  • Liaising with third party suppliers and engineers
  • Upselling on additional features and products

Experience and Skills Required:

  • Broadband experience/knowledge
  • An understanding of ADSL, Fibre and networking is advantageous, but not essential.
  • An interest in Broadband, fixing routers, troubleshooting and fault finding.
  • Call centre and call handling experience
  • Able to work towards KPI’s.
  • A problem solver and logical thinker
  • Have a calming nature.

Working Hours:

  • 37 ½ hour weeks
  • 5-day working weeks – Rolling shift pattern: Monday – Friday, hours between 8:30 am – 8:30 pm.
  • 1 in 3 weekends (Saturdays 9:00am – 6:00pm or Saturday 10:00am – 4:00pm)

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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