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Inbound Customer Service Advisor

  • Location: Scunthorpe
  • Salary: £20,400 - £21,400
  • Contract Type: Permanent
  • Closing: 22 October 2021
  • Ref: JPCSA01

The Company

  • Working at their Scunthorpe site; our client has been the leader in their retail sector for over 35 years.
  • They have been voted the #1 company to work for in the UK. The Position

  • Due to rapid growth in 2020/2021; our client is now recruiting an Inbound Customer Service Advisor on a permanent basis.
  • This is an exciting time to play your part in their ongoing success.
  • This position involves no cold calling or sales.
  • They have multiple progression opportunities and provide you with a clear progression plan; whether you want to become a Team Manager or Operations Manager within the Customer Service Team.
  • It is entirely up to you how you develop your career.
  • If you are resourceful and a confident communicator, you could find a role where your personality and passion that allows you to make a real difference to the customer experience. Hours & Pay

  • Initially starting at £20,400, raising to £21,420 with £500 quarterly bonus after 12 weeks.
  • The role involves working Monday to Friday, 9am to 5:30pm (Saturdays optional)
  • Your initial training period will be based in their state-of-the-art Head Office in Barton upon Humber

Benefits

  • Increase in salary after 12 Weeks to £21,420
  • Free access to a state-of-the-art on-site gym, open 24/7
  • Enjoy subsidised meals in two fantastic restaurants
  • Free onsite parking
  • Customer Service Employee of the Month with perks including dedicated parking spaces and gift vouchers
  • Customer Service Refer a Friend Scheme with the chance to earn up to £500 for each referral
  • Free refreshments are brought directly to your desk throughout the day
  • Free annual eye tests as well as a contribution to new glasses
  • Free uniform included that you can also claim under the HMRC allowance
  • Nationally recognised qualifications available after 6 months continuous service
  • 9 am - 5.30 am Monday to Friday (Saturday’s optional)

Main Responsibilities

  • Always delivering excellent customer service
  • Handling internal and external customer queries via telephone, email and other sources
  • Meeting daily KPI targets
  • Working proactively as a team to achieve weekly targets
  • Assist with any related queries or concerns relating to the systems or processes
  • Identify and report on any processes that could result in a poor customer experience
  • Demonstrate empathy and clear understanding when liaising with customers in a professional manner

Key Skills Required

  • Excellent and confident communication skills
  • Strong attention to detail and focus
  • Ability to work in a fast-paced role
  • Strong written and verbal language skills
  • Ability to use general computing equipment and software (Emails, MS Word etc.)
  • Previous customer service experience is desirable, either face-to-face or via telephone, ideally from the hospitality or retail industries

_At Venatu Recruitment Group your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs, and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/k/privacy/

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