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Retail Service Specialist

Venatu Recruitment has a pleasure to work with reputable manufacturer of quality kitchens who’s looking to employ a positive Retail Service Specialist who will take an exceptional care of customer and store enquiries mainly via the phone to ensure satisfactory and timely resolution of potential issues.

  • Location: Wetherby
  • Salary: £19,000 - £22,000 per annum
  • Contract Type: Permanent
  • Closing: 4 November 2021
  • Ref: PM1334

THE ROLE

  • Retail Service Specialist
  • Wetherby
  • £19,000 - £22,000 per annum

RESPONSIBILITY

  • Dealing effectively with any queries
  • Manage company retail mailboxes
  • Logging customer calls onto Moores system prioritising order capture at all time
  • Working on order exceptions to ensure satisfactory solutions
  • Taking active and proactive approach on continuous improvement of the business
  • Providing ongoing support to the wider team and being able to support & mentor if necessary
  • Close communication with Internal & external teams
  • Reviewing of repairs requests and being able to cancel FOC orders when required
  • Communication with customers and clients in relation to part orders & delayed deliveries etc.
  • Proactive 2-week pre calls prior to delivery date to ensure customer needs
  • Participate effectively with business transport partner
  • Sharing records with field-based team providing OTIF performance

CANDIDATE EXPECTATION

  • Problem Solving skills
  • Business and commercial awareness
  • Strong Teamwork ability
  • Ability to work confident on own initiative
  • Happy to implement changes
  • Excellent written and verbal communication skills

BENEFITS

  • Company pension
  • Employee discount
  • Life insurance
  • On-site parking
  • Referral programme

At Venatu Recruitment Group your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs, and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/k/privacy/

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