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Retail Service Specialist

Venatu Recruitment has a pleasure to work with reputable manufacturer of quality kitchens who’s looking to employ a positive Retail Service Specialist who will take an exceptional care of customer and store enquiries mainly via the phone to ensure satisfactory and timely resolution of potential issues.

  • Location: Wetherby
  • Salary: £19,000 - £22,000 per annum
  • Contract Type: Permanent
  • Closing: 4 November 2021
  • Ref: PM1334


  • Retail Service Specialist
  • Wetherby
  • £19,000 - £22,000 per annum


  • Dealing effectively with any queries
  • Manage company retail mailboxes
  • Logging customer calls onto Moores system prioritising order capture at all time
  • Working on order exceptions to ensure satisfactory solutions
  • Taking active and proactive approach on continuous improvement of the business
  • Providing ongoing support to the wider team and being able to support & mentor if necessary
  • Close communication with Internal & external teams
  • Reviewing of repairs requests and being able to cancel FOC orders when required
  • Communication with customers and clients in relation to part orders & delayed deliveries etc.
  • Proactive 2-week pre calls prior to delivery date to ensure customer needs
  • Participate effectively with business transport partner
  • Sharing records with field-based team providing OTIF performance


  • Problem Solving skills
  • Business and commercial awareness
  • Strong Teamwork ability
  • Ability to work confident on own initiative
  • Happy to implement changes
  • Excellent written and verbal communication skills


  • Company pension
  • Employee discount
  • Life insurance
  • On-site parking
  • Referral programme

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