← back to vacancies

Technical Customer Service Advisor

Our client is based in Rotherham immediately requires a Technical Support Agent to join their team.

  • Location: Rotherham
  • Salary: £17,500 - £21,000 per annum
  • Contract Type: Permanent
  • Closing: 28 September 2020
  • Ref: sww

THE ROLE

  • WORKING FROM HOME TEMPORARILY
  • Technical Support Agent
  • Permanent Position
  • Rotherham Town Centre
  • £17,500 increasing to £18,135 on completion of training
  • Performance-related bonus with an OTE of £21,000

RESPONSIBILITIES

  • Deliver exceptional service to customers
  • Provide a right first-time resolution on calls
  • Diagnose technical issues using a variety of diagnostic tools
  • Liaising with third party suppliers via an agreed process where first call resolution isn’t possible
  • Full ownership of customer queries, ensuring that regular updates are provided
  • Communicating with your wider team to prioritise work and share best practice

CANDIDATE EXPECTATIONS

  • Have strong communication skills, both verbal and written
  • Be professional and courteous at all times
  • Be committed to your role and career development
  • Contribute positively to your team and customers
  • Be a logical thinker
  • An understanding of ADSL, Fibre, networking and associated broadband technologies

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

Share this job

Job Seekers Resources

can’t find what you’re looking for?

Why not let us match you with your perfect job?

send your CV
Back to top