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Technical Customer Service Advisor

Our client is based in Rotherham immediately requires a Technical Support Agent to join their team.

  • Location: Rotherham
  • Salary: £17,500 - £21,000 per annum
  • Contract Type: Permanent
  • Closing: 28 September 2020
  • Ref: sww


  • Technical Support Agent
  • Permanent Position
  • Rotherham Town Centre
  • £17,500 increasing to £18,135 on completion of training
  • Performance-related bonus with an OTE of £21,000


  • Deliver exceptional service to customers
  • Provide a right first-time resolution on calls
  • Diagnose technical issues using a variety of diagnostic tools
  • Liaising with third party suppliers via an agreed process where first call resolution isn’t possible
  • Full ownership of customer queries, ensuring that regular updates are provided
  • Communicating with your wider team to prioritise work and share best practice


  • Have strong communication skills, both verbal and written
  • Be professional and courteous at all times
  • Be committed to your role and career development
  • Contribute positively to your team and customers
  • Be a logical thinker
  • An understanding of ADSL, Fibre, networking and associated broadband technologies

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