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Technical Support Advisor

Venatu Recruitment Group are currently looking for a Technical Support Advisor to join our client based in Rotherham

  • Location: Rotherham
  • Salary: £17,500 - £21,000Pa
  • Contract Type: Permanent
  • Closing: 18 September 2020
  • Ref: TECH123

THE ROLE

  • Every 1 in 3 weekends
  • Monday – Friday between 8:30am – 8:30pm
  • Saturday 9am – 6pm
  • Sunday 10am – 4pm

RESPONSIBILITIES

  • Deliver exceptional service to customers
  • Provide a right first-time resolution on calls
  • Diagnose technical issues using a variety of diagnostic tools
  • Liaising with third party suppliers via an agreed process where first call resolution isn’t possible
  • Full ownership of customer queries, ensuring that regular updates are provided
  • Communicating with your wider team to prioritise work and share best practice

CANDIDATE EXPECTATION

  • Have strong communication skills, both verbal and written
  • Be professional and courteous at all times
  • Be committed to your role and career development
  • Contribute positively to your team and customers
  • Be a logical thinker
  • An understanding of ADSL, Fibre, networking and associated broadband technologies

BENEFITS

  • Performance-related bonus
  • Free parking
  • 33 days leave (including bank holidays)
  • Length of service holidays - An extra 5 days
  • Employee referral scheme - Refer a friend and receive £500
  • Free broadband when passed probation
  • Free hot and cold drinks
  • Free fruit
  • Employee pension
  • Monthly staff lottery
  • Employee of the month awards
  • Free eye care vouchers & eye test
  • Free perk box - Includes free mobile phone insurance, discounted cinema tickets, taste card etc
  • Incentives and prizes
  • Pizza Friday’s

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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