Customer Service Advisor – Automotive Dealership
Location: Walton
Salary: £28,000 per annum
Employment Type: Full-time, Temp - Permanent
We’re looking for an experienced and customer-focused individual to join our busy automotive dealership in Walton as a Customer Service Advisor. If you enjoy delivering a high standard of service, thrive in a fast-paced environment, and have a passion for the motor industry, we’d love to hear from you.
About the Role:
As a key point of contact for our customers, you’ll play a vital role in ensuring every customer experience is a positive one. From the moment they walk through the door to the moment they leave, your focus will be on delivering friendly, professional and efficient service—whether that’s face-to-face, over the phone or via email.
Day-to-Day Responsibilities:
-
Greet customers and handle all service-related enquiries
-
Schedule service and repair appointments, coordinating with the workshop
-
Keep customers updated on the progress of their vehicle
-
Provide accurate estimates and explain any work carried out
-
Handle payments and follow-up with customers after their visit
-
Assist with general administrative duties and dealership support
What We’re Looking For:
-
Previous experience in a customer service role, ideally within the motor trade
-
Excellent communication and interpersonal skills
-
A proactive and positive attitude, even when under pressure
-
Strong attention to detail and the ability to multitask
-
Confidence using computer systems and booking software
-
A full UK driving licence is desirable
What We Offer:
-
Competitive salary of £28,000 per year
-
A supportive and welcoming team environment
-
Ongoing training and development opportunities
-
Staff discounts and other benefits
This is a great opportunity to join a well-established dealership with a strong reputation for customer care. If you take pride in your work and want to be part of a team that values professionalism and service, apply today.
AUTOBUS
