Our client in Barton-upon-Humber is looking for enthusiastic Service Advisors to join their specialist team.
Service Advisors
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent
Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office-based role.
Working in our client’s specialist division, the Service Advisor will be ensuring that customers who have ordered worktops are given excellent customer service, handling any first line questions, issues or warranties.
This position is purely customer service with no sales or cold calling elements
You will receive a fantastic benefits package:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year of service)
- Eye care vouchers
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
As a Service Advisor, you will be required to:
- First point of contact for customers
- Proactively resolving customer queries and issues through various communication channels
- Taking ownership of each call and ensuring the best resolution is given
- Demonstrate empathy and clear understanding
- Assisting stores with any related queries
- Provide customer support to the installers in the field
- Support the compliance team
What makes an excellent Service Advisor?
- Strong focus on customer experience
- Experience in customer service or warranty handling
- Excellent communication skills, both written and verbal
- IT Literate
Does this sound like your next role?
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!
If calling the office, please ask for Jess Patterson.
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