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Customer Service Administrator

  • Location: Sheffield
  • Salary: £19,000
  • Contract Type: Permanent
  • Closing: 7 July 2021
  • Ref: 907312

The company

One of the UK’s leading importers and distributors. Their mission is to become the first-choice supplier for their products in the UK.

This business aims to stay at the forefront of its industry, by delivering both quality and innovation through the products on offer. The business has a fast turnaround on delivery and provides excellent quality and service.

The Role

  • The role they have is a key position supporting their vision and mission. You will be office-based dealing with all enquiries, orders, and support required to service their customers’ requirements.

Requirements

  • To support the External Sales team with customer service enquiries
  • To liaise directly with customers and external sales team in order to quote, process orders & coordinate stock & delivery
  • Generate quotes and process orders received directly from customers & the national sales team
  • Following up on quotes generated and prompt response to incoming calls.
  • Check & query customer last price paid to ensure margin is maintained
  • Communicate and pass on all material increases in line with the price list

Experience

  • A good understanding of Customer Service
  • Order processing would be a distinct advantage
  • Willing to learn about and promote new product initiatives
  • Good IT literacy skills and enthusiasm to develop these areas further
  • Use of CRM system to manage tasks, quotes, and log pro-activity
  • Excellent communicator with an outgoing personality
  • Ability to work as part of a successful team
  • Ability to build and develop relationships with customers

Hours of Work

  • 9 am – 5 pm Monday – Friday

Benefits Overview

  • 23 Days Holiday + Stats
  • Pension
  • Yearly Bonus
  • Onsite Parking
  • Canteen Onsite
  • Flexible Benefits Scheme

At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: http://www.venatu.co.uk/privacy/

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