We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Care Representative!
Customer Care Representative - No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
Permanent
Must be able to commute to Barton-upon-Humber daily, as there are no hybrid options. This position is purely a customer service role with no sales element.
Working as a Customer Care Representative, you will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.
You will receive a fantastic benefit package including:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year service)
- Eye care vouchers
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
A Customer Care Representative will be required to:
- Handle customer enquiries and provide appropriate solutions and recommendations
- Maintain accurate records of customer interactions
- Follow up with customers to ensure their needs are met
- Liaising with showrooms
- Proactively resolving customer queries
- Building and maintaining relationships
- Identify and escalate issues to appropriate team members as required
- Handling any complaints or issues
- Continually striving to improve customer satisfaction and retention
What makes a good Customer Care Representative?
- Must be able to commute to Barton-upon-Humber daily
- Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
- Must have experience working to targets
- Excellent communication skills, both written and verbal
- IT Literate and proficient in Microsoft
- Strong organisational skills
Does this sound like your next role?
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!
If calling the office, please ask for Jess Patterson.
At Venatu Recruitment Group, your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system, enabling you to register for job alerts, apply for jobs, and help you find your next role. Please visit the Venatu company website to read our full privacy policy
#DONENGP
