Our client in Barton-upon-Humber are looking for Inbound Customer Service Advisors to support during their busiest period. They provide full training, so whether you come from call centres, retail, hospitality or any form of customer service, they will support you!
Inbound Customer Service Advisor - No Weekends or Evenings!
£25,747 per annum + £500 quarterly bonus
Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week - 35 minute break)
Permanent
Applicants MUST be able to commute to Barton-upon-Humber daily as there are no work from home opportunities,
Working as an Inbound Customer Service Advisor, you will be ensuring that customers of the business are given a high quality of service, handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.
This position is purely a customer service role with no sales element.
You will receive a fantastic benefit package including:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year service)
- Eye care vouchers
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
An Inbound Customer Service Advisor will be required to:
- Handle customer enquiries and provide appropriate solutions and recommendations
- Maintain accurate records of customer interactions
- Follow up with customers to ensure their needs are met
- Liaising with showrooms
- Proactively resolving customer queries
- Building and maintaining relationships
- Identify and escalate issues to appropriate team members as required
- Handling any complaints or issues
- Continually striving to improve customer satisfaction and retention
What makes a good Inbound Customer Service Advisor?
- Must be able to commute to Barton-upon-Humber daily
- Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
- Must have experience working to targets
- Excellent communication skills, both written and verbal
- IT Literate and proficient in Microsoft
- Strong organisational skills
Does this sound like your next role?
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you
If calling the office, please ask for Jess Patterson.
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