Service Advisor - Automotive Dealership
Location: Stockport
Salary: £28,165.28 basic + commission + bonus
OTE: Approx. £37,765 (uncapped service plan commission)
Hours: Rota basis - either 8:00am-5:30pm or 8:30am-6:00pm
Saturdays: 1 in 3, 8:30am-1:00pm
Average weekly hours: 44
If you're someone who loves delivering great service, has a passion for the motor industry, and thrives in a fast-paced environment, then this Service Advisor role in Stockport could be just what you're looking for.
We're looking for someone who's confident speaking with customers, comfortable handling a busy workload, and understands the importance of clear communication between the service desk, workshop, and customers. You'll be the key link between the customer and our technical team, helping to make the process as smooth and straightforward as possible.
What you'll be doing:
- Welcoming customers into the service department and guiding them through the process
- Booking in vehicles, raising job cards, and updating customers throughout
- Communicating clearly with the workshop to ensure accurate timelines and expectations
- Identifying opportunities to upsell service plans and additional products
- Completing paperwork and system updates with accuracy
- Delivering a positive customer experience from start to finish
What we're looking for:
- Experience working as a Service Advisor in a dealership or similar environment
- Strong organisational and communication skills
- A confident, customer-first approach
- Ability to work well under pressure, especially during peak hours
- Comfortable using dealer management systems (training can be provided)
- A positive, team-oriented attitude
What you'll get in return:
- A competitive basic salary of £28,165.28
- Commission on service plan sales - uncapped earning potential
- Monthly performance bonus - based on gross profit and customer satisfaction scores
- On-target earnings of approximately £37,765
- A supportive working environment with ongoing training
- A rota-based working pattern to support work-life balance
- Opportunities for career growth within the dealership
This is a great opportunity for someone who's looking to take the next step in their aftersales career with a company that values your input and rewards your success.
Ready to take the wheel? Apply now and let's get you on the road to your next role.
